Privacy Policy

Last updated: August 1, 2026

At VisualCoders, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-learning platform. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, including: - Account information (name, email, password) - Profile information (phone number, date of birth, gender) - Course enrollment and progress data - Payment information (processed securely through third-party providers) - Communications with us (support tickets, feedback) - Usage data (pages visited, time spent, features used)

How We Use Your Information

We use the information we collect to: - Provide, maintain, and improve our services - Process transactions and send related information - Send you technical notices and support messages - Respond to your comments and questions - Monitor and analyze trends and usage - Personalize your learning experience - Detect, prevent, and address technical issues

Data Security

We implement appropriate technical and organizational measures to protect your personal data: - Encryption of data in transit and at rest - Regular security assessments and updates - Access controls and authentication - Secure payment processing - Regular backups and disaster recovery procedures However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar tracking technologies to: - Remember your preferences and settings - Analyze site traffic and usage patterns - Provide personalized content and advertisements - Improve our services You can control cookies through your browser settings, but this may affect site functionality. We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement at https://www.microsoft.com/privacy/privacystatement.

Your Rights

Under the Information Technology Act, 2000, the Consumer Protection Act, 2019, and other applicable Indian laws, you have the following rights: - Access: Request a copy of your personal data - Rectification: Correct inaccurate or incomplete data - Erasure: Request deletion of your personal data - Restriction: Request limitation of processing - Portability: Receive your data in a structured format - Objection: Object to certain types of processing - Withdraw consent: Withdraw consent at any time To exercise these rights, please contact us at support@visualcoders.in

Third-Party Services

We may use third-party services that collect, monitor, and analyze information, including:

  • Payment processors (Razorpay)
  • Analytics services (Google Analytics)
  • Behavioral analytics and session recording (Microsoft Clarity)
  • Cloud hosting providers
  • Email service providers
  • Customer support tools

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you wish to delete your account and associated data, you may request this at any time by contacting support@visualcoders.in. We will process deletion requests within 30 days, subject to any legal obligations that require us to retain certain information.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:

  • Name: VisualCoders
  • Email: support@visualcoders.in
  • Address: Faridabad, Haryana – 121001, India
  • Response Time: Within 30 days of receipt of complaint

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

support@visualcoders.in

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Faridabad, Haryana, India.